Privacy Policy

Privacy Policy
What Information We Collect
How We Use Your Information
Who We Share Your Information With
How You Can Control or Access Your Information
Cookies
Advertisers on VConnect
Contacting us
How We Protect Your Information

Privacy Policy

VConnect Global Services Limited ("VConnect", the "Company", "we" or "us") a company registered under the laws of the Federal Republic of Ghana and having its registered office at 60, Marine View Plaza, 7TH FLOOR, Apongbon,Lagos, is committed to protecting the privacy and security of any identifiable business information  you provide us. Business Information includes information that can be linked to a specific individual or entity, such as a postal address, phone number or email address.

This Privacy Policy is in accordance with commonly accepted privacy principles and best practices among global regulatory bodies. This Privacy Policy should be read in conjunction with VConnect's Terms and Conditions of Use which can be found here.

VConnect reserves the right to modify or amend this Privacy Policy at any time and for any reason, and such modifications will be effective immediately upon posting the modified Privacy Policy to the VConnect website. Any material changes to this Privacy Policy will be posted prior to implementation. Questions regarding this policy should be emailed to privacy@vconnect.com.

Additional terms and conditions relating to all business listings and advertising on the VConnect Services can be found here.

 Please read this Privacy Policy carefully before accessing or using any of the information and services available through VConnect which include, but are not limited to, the vconnect.com, vconnect.ng website (the "Site"), the VConnect mobile website, the VConnect SMS service and the VConnect telephone service (together the "Services" or "VConnect Services"). The Services may be accessed in several ways, such as via the internet, mobile phones, fixed line phones, Personal Data Assistants (PDAs) and other methods.

1.What Information We Collect

A. Information we may hold or collect from you includes: your name, telephone numbers, email addresses, business name, addresses, website address, fax number, business description, various other information you may wish to disclose relating to your business registration, passwords to log into your VConnect account, reviews from users and financial information. Please note that if you wish to publish your business details on VConnect, you may experience difficulty or delays with your listing or submission if you chose not to provide us with certain information.

B.Any information posted in public areas of VConnect such as online notice boards or business listing information that you have elected to disclose is by its very nature public and not considered to be Personal Information.

C. Generally, we collect Business Information from you directly and any personal information you may want to share with us. However, in some cases we may obtain your Business Information through our partners, service providers or associates where you have given them permission to do so or from publicly available sources.

Disclaimer

VConnect shall not be responsible or liable for any personal information contained in information given to us through our sources. If you find any information you consider personal or private which you do not wish to share with the public, kindly notify us immediately or within 30 days of publication of such information on our website. The information shall be withdrawn within two (2) working days from the time of report.

D. Other information we may collect: When you use the Services, we record and log general information about your visit for statistical purposes including but not limited to web browser details, internet protocol address, telephone numbers, duration of visit and numerous other facts.

We may, from time to time, use "cookies" (explained below) to store your preferences, record session information and collect information on how you visit and access our web pages. We collect information on the web pages visited by our customers to help us continue to improve our services.

E. PLEASE NOTE

THAT VCONNECT CANNOT TAKE RESPONSIBILITY IN ANY WAY FOR THE USE OR MISUSE OF ANY INFORMATION YOU PROVIDE DIRECTLY TO BUSINESSES OR ANY THIRD PARTIES, PERSONAL OR OTHERWISE, OR ANY INFORMATION YOU FIND THROUGH VCONNECT. WE ARE ALSO NOT RESPONSIBLE FOR ANY OF THE CONTENT OR PRACTICES OF THESE BUSINESSES OR THIRD PARTIES AND PLEASE CHECK THEIR RELEVANT TERMS AND CONDITIONS AND PRIVACY POLICIES.

2.How We Use Your Information

A.VConnect uses Business Information mainly for the purpose of responding to and fulfilling your requests for the products and services listed by us. Information collected on VConnect may be used to

i.Respond directly to email or SMS requests by you through the

ii. Use of the email address or telephone number you provide.

iii.Send newsletters or other emails only where you have opted to receive them.

iv. Respond to your questions or suggestions. We will use your

v.Email address and/or telephone number to contact you when you submit a question or suggestion.

vi.Help us research and improve our products and services and

vii.as such we may, from time to time, contact you to let you know about service improvements, products or promotions that may be of interest to you or to ask you for feedback in the event you wish to provide it.

B. We may also use Business Information in an aggregate form for various purposes such as marketing and statistical analysis but will only ever disclose compiled or completely anonymous results.

3.Who We Share Your Information With

A.As a rule, we do not share with third parties any Information that is not publicly available on VConnect except in the following circumstances:

i.With other companies who have an agency, partnering or co-branding relationship with VConnect but agree to protect Information to the same standard as maintained by VConnect;

ii. From time to time, there may be third parties who provide competitions or other benefits to you through VConnect and request to collect Information. In the event this happens, we will require those third parties to protect the Information to the same standard as maintained by VConnect;

iii.Where we may be required by law to do so;

iv. Where you have a representative such as an auditor or lawyer who is authorized by you to receive such Information; or

v.Where, in our reasonable opinion, there is threat to our interests (such as customer fraud) or where there is a possibility of harm to others.

B. Where your information appears in a publicly available portion of an advertisement or business listing published with VConnect or is otherwise publicly available, we may also use that information for publication in other media or with other third parties such as our partners, associates and affiliates but we will take reasonable steps to make sure any such party uses the information for prudent and legitimate purposes.

4.How You Can Control or Access Your Information

A. We believe that users and customers should have control over the collection and use of their Information. So if you would like to access or inquire about your Information, please contact us at privacy@vconnect.com . Note that you may be required to provide proof of identity or make statements for security reasons. We also reserve the right to charge a fee for repetitive requests for providing you with access or answering inquiries about your Information.

B. If for some reason we cannot disclose the information then we will let you know (for example, if the information has been deleted from our system).

C. Please note that certain publicly available information we receive and  provide may be from external data sources. Where such publicly available information pertains to you, we will not be able to disclose or edit such information nor will we have access to or be able to provide you with any underlying information that you used in originally supplying information to any external data source.

5.Cookies

A.Cookies are pieces of information that our web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many websites use them to provide useful features for you. Cookies do not personally identify you, only your computer.

B.We may use these cookies to store information, such as user preferences when you visit our website.

C.Certain third parties who advertise with or supply services to us may also use technology, such as cookies, that collect anonymous information.

D.You can delete or disable cookies from your computer at any time (see your internet browser's help menu for more information). Please note that if you choose to delete or disable cookies, you may not be able to fully interact with our website or other websites. Also note that deleting a cookie is different from disabling a cookie and, among other things, just because a cookie is deleted does not mean that new cookies will not be created and stored in the future.

6.Advertisers on VConnect

A.In addition to this Privacy Policy, Advertisers on VConnect should read the   Privacy section contained in the Additional Terms and Conditions of Use for All Business Listings and Advertisers.

7.Contacting us

A. The accuracy and currency of our information depends on what is provided to us by others. If you feel that there is any incorrect information, you wish to provide us with further information, or have any questions relating to privacy, please contact us with or send us an email to privacy@vconnect.com.

8.How We Protect Your Information

A. To ensure the confidentiality of your information, VConnect uses security technology and procedures that are regularly reviewed and updated.

9. Phone Number Masking

Phone number masking is a kind of Data Masking– Is a process where VConnect replaces the contact number of a business with another GSM number owned by VConnect Global Services. This will enable Vconnect to monitor, analyse and enhance the quality of interaction between the caller and the business owner.

A. VConnect reserves the right to mask the contact details of the businesses listed on its platform. Objective of data masking is for performance tracking, quality assurance and training purposes. This is intended to learn more about the users on the platform and deliver better value to businesses. 

B. VConnect will not share such data with any other third party without the express written permission of the respective businesses. 

C. In case a business has any concerns with data masking it can share the same via mail on  info@vconnect.com and its business data will be unmasked. Also Note that VConnect cannot provide information about Engagement generated in its platform in such case. 

D. If Business opts in to record their calls received on the vconnect platform, links to call recording could be provided to the business. But, in Case the password to the business dashboard is lost or shared with multiple users, the business will be responsible for possible misuse of call records.

E. All the calls business receives via VConnect platform, will be having the caller ID registered by VConnect or will be blank, this will help business recognise the calls coming from the VConnect platform.. 

F. Business owner can access the number of the caller by viewing the address book on their dashboard.

G. Downtime in the masking service may be caused due to multiple reason and the business is not liable to charge vconnect in any form for the down time. In case of down time your original phone number would be displayed to ensure you keep receiving leads from VConnect.. 

H. Any user picking the phone number (masked or unmasked) of businesses from Vconnect.com agrees not to charge Vconnect with any form of allegations.